Types of Returns

New Part Returns

• Must be requested within 30 days of invoice date
• Items must be:
  • Unused
  • In original packaging
  • Suitable for resale
• Customer is responsible for return freight

Restocking Fees:

• Up to 50% for:
  • Items over 30 days old
  • Parts removed from kits or assemblies

Note: Electrical components must be tested prior to issuing credit.

Warranty Returns

• Covers failed components
• RMA must be issued within 7 days of failure
• Must fall within the applicable warranty period

Repair & Return

• Some vendors offer repair for out-of-warranty parts
• All associated costs are the customer’s responsibility

Customer-Supplied Parts

• Must have an RMA for tracking
• Not covered under D&S warranty

RMA Process Steps

1. Contact Returns Department via email
2. Submit completed RMA form
3. D&S issues RMA number (and call tag if applicable)
4. Ship part with:
   • RMA number
   • Completed documentation
5. D&S evaluates the returned component

Inspection & Evaluation Criteria

Returned items are reviewed to:

• Verify serial number and warranty eligibility
• Confirm original invoice (must be purchased from D&S)
• Ensure part matches the RMA request
  • Incorrect parts will be returned at customer expense
• Verify part is:
  • Complete
  • In original condition
• Match:
  • Machine serial number
  • Date codes
  • Expected usage condition
• Determine applicable category:
  • New Return
  • Repair & Return
  • Standard Warranty
  • Extended Warranty
• Confirm failure occurred under normal operating conditions

Outcomes:

• Approved → processed per policy
• Functional parts → returned at customer expense

Return Conditions

• RMA number and documentation must be included
• Parts must be:
  • Complete
  • Not disassembled

Incomplete or disassembled parts:

• Will not be credited
• Will be returned at customer expense or scrapped after 30 days

Exclusions

The following are not eligible for return or warranty:

• Parts not purchased through D&S
• Damage from:
  • Acts of God (flood, lightning, fire, etc.)
  • Chemical exposure (including Hydrofluoric Acid)
  • Improper use, installation, or operation
  • Collision, theft, or external events
• Misuse, neglect, or lack of maintenance
• Modified or altered components
• Operation outside manufacturer specifications
• Functional parts
• Missing RMA information
• Disassembled or incomplete parts
• Wear items (belts, brushes, hoses, wheels, spray tips, swivels, bearings, cables, seals)
• Warranty covered by other manufacturers
• Labor not performed by D&S FSS
• Items returned outside warranty period
• Return freight for functional parts

If you have any questions, please contact the Returns Department at returns@dscarwash.com.