Freight Responsibilities

• Customer pays freight to D&S
• D&S pays freight back to customer (UPS ground or common carrier rates)

Labor Coverage

• For D&S FSS-installed equipment:
  • Labor is covered for 90 days from installation
  • Applies to approved warranty claims only

Extended Warranty Options

IQ 2.0 – 2-Year Extended Warranty

• Available at time of purchase
• Includes:
  • Standard warranty coverage
  • Wear items
  • Freight both directions

IQ MAX – Conditional 2-Year Warranty

• Available at time of purchase
• Requirements:
  • Customer must purchase all chemicals from D&S Car Wash Supply or D&S Field Sales & Service
  • Applies from startup through full warranty period
  • Equipment must be installed by D&S Field Sales & Service

Includes:

• Standard warranty coverage
• Wear items
• Freight both directions
• Preventative maintenance:
  • Every 1,800 washes, or
  • Minimum twice per year

RMA Requirement

• All returns must follow the D&S RMA Policy and Procedure
• Returns missing RMA information:
  • Will be returned at customer’s expense, or
  • Scrapped after 30 days

Exclusions

The following are not covered under warranty:

• Parts not purchased through D&S
• Damage caused by:
  • Acts of God (flooding, lightning, fire, etc.)
  • Chemical exposure (including Hydrofluoric Acid)
  • Improper use, installation, or operation
  • External events (collision, theft, etc.)
• Misuse, neglect, or lack of maintenance
• Modified or altered components
• Operation outside manufacturer specifications
• Functional parts
• Returns after warranty period
• Disassembled or incomplete parts
• Missing RMA information
• Warranty covered by other manufacturers
• Wear items (unless under extended warranty)
• Labor not performed by D&S Field Sales & Service (IQ MAX Conditional 2-Year Warranty only)

If you have any questions regarding warranty coverage, please contact your D&S representative or the Returns Department at returns@dscarwash.com.